llms.txt
+4 −2
https://docs.amomic.in/llms.txt
− - [Inbox](https://docs.amomic.in/console/inbox.md): Read every conversation your agents handled on web chat, WhatsApp and phone — search them, follow the operational trail, take over a WhatsApp chat, and give the agent back a conversation it stepped away from.− - [Working tickets](https://docs.amomic.in/console/tickets.md): Work the Tickets queue in the console. Claim and assign tickets, read the thread and the AI summary, reply on WhatsApp, track delivery, escalate, call the customer, and read the tracker.+ - [Inbox](https://docs.amomic.in/console/inbox.md): Every real conversation your agents handled on web chat, WhatsApp, phone and email, with the noise kept aside — read the transcript, search, see which rows need a person, approve an email draft, take over a WhatsApp chat, and give the agent back a conversation it stepped away from.+ - [Primary, All and the filters](https://docs.amomic.in/console/inbox-primary.md): Exactly which conversations are in the Inbox's Primary tab — every real one — and which noise leaves it for All, what the chip on a row means, how the channel and mailbox filters narrow the list, and what the counts mean.+ - [Reviewing email drafts as a team](https://docs.amomic.in/console/email-drafts.md): How a team approves the agent's email drafts from the Inbox — the Drafts tab, the four ways to answer a draft (approve, rewrite with a note, try again, edit by hand), the version trail, the review lock that stops two people sending the same reply, reviewers per mailbox, and what every chip and "held because" reason means.+ - [Working tickets](https://docs.amomic.in/console/tickets.md): Work the Tickets queue in the console. Claim and assign tickets, read the thread and the AI summary, reply on WhatsApp, track delivery, escalate, call the customer, close and reopen tickets, and read the tracker.