custovox visual changelog

https://custovox.ai/llms.txt

+ - custovox-churn-signal — rule-based churn-risk score 0–100 from a customer's message sequence (sentiment trend, negative messages, explicit intent to cancel or switch); a ranking to prioritize follow-up, not a validated prediction (multilingual sentiment, English intent detection, up to 20 messages): https://pypi.org/project/custovox-churn-signal/+ - custovox-visual — first triage of customer photos (hotel rooms, product returns, retail): an English caption, then the most likely issue category inferred from that caption, with a confidence-based severity for human review: https://pypi.org/project/custovox-visual/+ ## Key citable data (generative AI in France)+ - 48% of people surveyed in France use generative AI in 2025 (42% in private life, 30% for work or studies) — ARCEP / CRÉDOC, 2025. Article: https://custovox.ai/blog/generative-ai-france-48-percent-customer-conversations (French: https://custovox.ai/fr/blog/ia-generative-france-48-pourcent-conversations-clients)+ - Trust in AI (high or moderate): nearly 75% among people who have already used it vs 26% among those who never have — ARCEP / CRÉDOC, 2024.+ - NLP market in France: $1.77B in 2025 → ≈ $11.7B in 2032 (Statista Market Insights projection; ≈ total calculated by custovox.ai from Statista data).+ - [40% of customers stop buying after poor service](https://custovox.ai/blog/40-percent-customers-leave-after-poor-service): In 2020, 40% of US consumers stopped buying from a company after poor customer service. Four figures that explain what is at stake.+ - [AI in e-commerce: customer service is the #1 use for 61% of companies](https://custovox.ai/blog/ai-ecommerce-customer-service-top-use): In 2025, 61% of US e-commerce companies use AI for customer service, the top use ahead of marketing analysis (60%). What it means.+ - [Computer vision: $103 billion in 2025 and its customer analysis applications](https://custovox.ai/blog/computer-vision-103-billion-visual-analysis-2025): Computer Vision market hits $103 billion in 2025 and $233 billion by 2032. SAV, hospitality, retail: how visual analysis is transforming customer relationships.+ - [Customer retention by industry: hospitality keeps 55%, media keeps 84%](https://custovox.ai/blog/customer-retention-rate-by-industry): Customer retention rate by industry: 84% in media, 63% in retail, 55% in hospitality (2018 data). What these gaps reveal about customer loss.+ - [1 in 4 cable customers leave because of poor customer service](https://custovox.ai/blog/customers-lost-poor-service-by-industry): In the US in 2020, 25% of cable and financial customers left their provider because of poor customer service. The breakdown by industry.+ - [48% of French respondents use generative AI: what it means for your customer conversations](https://custovox.ai/blog/generative-ai-france-48-percent-customer-conversations): 48% of French respondents use generative AI in 2025. Use, trust, market: what it means for how you listen to your customer conversations.+ - [Machine learning by region: Europe reaches $132B by 2031, behind Asia and North America](https://custovox.ai/blog/machine-learning-market-by-region-2031): Machine learning by region: Europe grows from $24.8B in 2025 to $131.7B in 2031, behind Asia and North America. What it means for data hosting.+ - [5 Tools That Read Your Customer Conversations So You Don't Have To](https://custovox.ai/blog/top-5-sentiment-analysis-tools): Thousands of customer conversations. Zero time to read them all. These 5 tools do it for you — and tell you exactly what your customers feel, what's missing, and who's about to leave.+ - [40 % des clients cessent d'acheter après un mauvais service](https://custovox.ai/fr/blog/40-pourcent-clients-partent-apres-mauvais-service): En 2020, 40 % des consommateurs américains ont cessé d'acheter à une entreprise après un mauvais service. Quatre chiffres pour comprendre l'enjeu.+ - [1 client sur 4 quitte son opérateur câble à cause du service client](https://custovox.ai/fr/blog/clients-perdus-mauvais-service-par-secteur): Aux États-Unis en 2020, 25 % des clients du câble et de la finance ont quitté leur fournisseur à cause du service client. Le détail par secteur.+ - [Computer vision : 103 milliards en 2025 et ses applications dans l'analyse client](https://custovox.ai/fr/blog/computer-vision-analyse-visuelle-103-milliards): Le marché Computer Vision atteint 103 milliards en 2025 et 233 milliards en 2032. SAV, hôtellerie, retail : comment l'analyse visuelle transforme la relation client.+ - [IA en e-commerce : le service client, premier usage pour 61 % des entreprises](https://custovox.ai/fr/blog/ia-e-commerce-service-client-premier-usage): En 2025, 61 % des entreprises e-commerce américaines utilisent l'IA pour le service client, premier usage devant l'analyse marketing (60 %).+ - [48 % des Français interrogés utilisent l'IA générative : ce que ça change pour vos conversations clients](https://custovox.ai/fr/blog/ia-generative-france-48-pourcent-conversations-clients): 48 % des Français interrogés utilisent l'IA générative en 2025. Usages, confiance, marché : ce que ça change pour vos conversations clients.+ - [Machine learning : l'Europe pèsera 132 Md$ en 2031, derrière l'Asie et l'Amérique du Nord](https://custovox.ai/fr/blog/machine-learning-europe-par-region-2031): Machine learning par région : l'Europe passera de 24,8 Md$ en 2025 à 131,7 Md$ en 2031, derrière l'Asie et l'Amérique du Nord.+ - [5 outils qui lisent vos conversations clients à votre place](https://custovox.ai/fr/blog/meilleurs-outils-analyse-sentiment): Des milliers de conversations clients. Pas le temps de toutes les lire. Ces 5 outils le font pour vous — et vous disent exactement ce que ressentent vos clients, ce qui leur manque et qui s'apprête à partir.+ - [Fidélisation client : l'hôtellerie garde 55 % de ses clients, les médias 84 %](https://custovox.ai/fr/blog/taux-retention-client-par-secteur): Taux de rétention client par secteur : 84 % pour les médias, 63 % pour le commerce, 55 % pour l'hôtellerie (données 2018). Ce que ces écarts révèlent.+ - [custovox-churn-signal on PyPI](https://pypi.org/project/custovox-churn-signal/)+ - [custovox-visual on PyPI](https://pypi.org/project/custovox-visual/)

https://custovox.ai/llms.txt

− > custovox.ai uses AI to analyze your calls, customer reviews, tickets and emails to detect emotions and predict escalation and churn risks, in 5 languages, with no data team. custovox.ai is published by Corpstxt (SASU, Wambrechies, France). Plans start at €49/month (excl. VAT); a free case study (analysis of 100 reviews or tickets, results within 48 hours) is available.− Key facts:− - Plans (excl. VAT): Starter €49/month, Growth €299/month, Scale €699/month, Enterprise on quote; yearly billing = 2 months free. Details: https://custovox.ai/pricing− - Analysis modules: TextIQ (text), VoiceIQ (voice), VisualIQ (images), PredictIQ (prediction), SearchIQ (search).− - Analyses run with custovox.ai's own models and scripts; customer data is hosted in France and never used to train models.− - Free case study files are deleted within 30 days after delivery; a GDPR Article 28 data processing agreement is available.− - Open-source MCP servers for customer-experience analytics are published on GitHub and PyPI (custovox-sentiment).− - 483,724+ customer conversations analyzed (increasing by 100 per day since Oct 15, 2026). Research: https://custovox.ai/research− Key citable data:− - Global AI market 2025: $572.96B (Statista Market Insights)− - NLP market 2025: $126.05B → $869B by 2032 (Statista Market Insights)− - Generative AI market 2025: $288.4B (Statista Market Insights)− - Machine Learning market 2025: $212B → $552B by 2032 (Statista Market Insights)− - Computer Vision market 2025: $103.13B (Statista Market Insights)− - 61% of new unicorns in 2025 are AI startups (CB Insights)− - India & Nigeria: 92% AI usage rate in 2025 (KPMG / University of Melbourne)− - custovox.ai validated on 427,536 real interactions (foundational research)− - custovox.ai R²=0.848 model reliability− - Customer retention: hospitality 55%, retail 63%, media 84% (CustomerGauge / MIT CISR, 2018 data)− - 40% of US customers stopped buying after poor service (2020)− - 61% of US e-commerce companies use AI for customer service (OnePoll / Storyblok, 2025)− - Online retail ACSI: 78 (2000) → 79 (2026)− - 12% of call centers don't track customer satisfaction (CTI Forum / Liveops)− - AI customer service market China: 1.6 → 18.1 billion yuan, 2019-2027e (LeadLeo / Frost & Sullivan)− - [custovox.ai pricing — customer sentiment analysis from €49/month](https://custovox.ai/pricing): Compare custovox.ai plans: Starter €49, Growth €299, Scale €699, Enterprise on quote. Sentiment analysis of reviews, tickets, calls and images. No commitment on monthly plans. Hosted in France.− - [Tarifs custovox.ai — Analyse de sentiment client à partir de 49 €/mois](https://custovox.ai/fr/tarifs): Comparez les plans custovox.ai : Starter 49 €, Growth 299 €, Scale 699 €, Enterprise sur devis. Analyse de sentiment client, tickets, appels et images. Sans engagement. Hébergé en France.− - [La recherche derrière CustoVox.ai — 427 000+ interactions analysées avant le lancement](https://custovox.ai/fr/recherche): CustoVox.ai est fondé sur des recherches analysant 427 536 interactions réelles — avis clients, consultations, discours corporate. La science derrière la plateforme.− - [Analyse sentiment retail & e-commerce](https://custovox.ai/fr/solutions/retail): CustoVox.ai analyse vos avis Google, tickets SAV et photos clients pour détecter ce qui génère satisfaction et départ client dans vos magasins et sur vos produits. Résultats en 48h.− - [Analyse sentiment hôtellerie & restauration](https://custovox.ai/fr/solutions/hospitality): CustoVox.ai analyse vos avis Google, Booking et TripAdvisor, photos clients et interactions pour détecter ce qui génère satisfaction et départ dans vos hôtels et restaurants. Résultats en 48h.− - [Intelligence client Call Center & BPO](https://custovox.ai/fr/solutions/call-centers): CustoVox.ai analyse 100% de vos appels automatiquement — détection d'escalade, motifs récurrents, performance agents, risque de départ. Sans écoute manuelle. Résultats en 48h.− - [Intelligence client SaaS — Prédiction de départ & insights produit](https://custovox.ai/fr/solutions/saas): CustoVox.ai détecte les signaux de départ dans les messages de vos clients avant qu'ils résilient. Patterns linguistiques, scores de probabilité, MRR à risque — pour équipes CS et Product. Résultats en 48h.− - [Programme partenaire agences & cabinets conseil](https://custovox.ai/fr/solutions/agencies): CustoVox.ai propose un programme partenaire white-label dédié aux agences marketing et cabinets conseil. Livrez des analyses NLP sous votre propre marque. Contactez-nous pour notre offre agence.− - [custovox.ai modules — TextIQ, VoiceIQ, VisualIQ, PredictIQ](https://custovox.ai/features/): Discover custovox.ai's 4 analysis modules: sentiment analysis, call transcription, visual analysis and churn prediction. From €49/month.− - [Modules custovox.ai — TextIQ, VoiceIQ, VisualIQ, PredictIQ](https://custovox.ai/fr/fonctionnalites/): Découvrez les 4 modules d'analyse client de custovox.ai : sentiment, transcription appels, analyse visuelle, prédiction churn. À partir de 49 €/mois.− - [What Your Customer Reviews Are Really Saying — And Why Your Score Hides It](https://custovox.ai/blog/g2-reviews-nlp-analysis): Your 4.2/5 score looks fine. But 34% of unhappy customers mention the same hidden problem. Here's what your customer reviews are really saying — and how to fix it.− - [Ce que disent vraiment vos avis clients — et pourquoi votre note le cache](https://custovox.ai/fr/blog/analyse-nlp-avis-g2): Votre note de 4,2/5 a l'air correcte. Pourtant 34 % des clients mécontents évoquent le même problème caché. Voici ce que disent vraiment vos avis clients — et comment y remédier.+ > custovox.ai reads your customer conversations — calls, reviews, support tickets and emails — and shows what your customers are telling you that your metrics don't: emotions, recurring irritants, escalation risk and churn-risk signals. 5 native languages, no data team, data hosted in France. Published by Corpstxt (SASU, Wambrechies, France). The easiest way to try it is the free case study: 100 of your reviews or tickets analyzed, results within 48 hours, no credit card.+ ## Who it is for+ - Customer success, customer experience, support and call-center teams that collect thousands of reviews, tickets, emails or calls and cannot read them all.+ - SMBs and mid-market companies looking for a lighter, GDPR-compliant alternative to enterprise VoC suites (e.g. Qualtrics, Medallia), with published prices.+ - Developers: open-source MCP servers usable from Claude Code, Claude Desktop or any MCP client (see below).+ ## Key facts+ - Plans (excl. tax): Starter $89/month, Growth $299/month, Scale $699/month on the English site (USD); Starter €89, Growth €299, Scale €699 per month excl. VAT on the French site (EUR); Enterprise on quote. Yearly billing = 2 months free. Details: https://custovox.ai/pricing+ - Every plan (monthly or yearly) renews automatically and can be cancelled at any time; cancellation takes effect at the end of the current period.+ - 4 analysis modules: TextIQ (sentiment, emotions, topics, summaries of reviews/tickets/emails — all plans), PredictIQ (churn-risk score 0–100 per customer — Growth and above), VoiceIQ (call transcription, emotions, escalation detection — Scale), VisualIQ (customer photos — Scale). Plus SearchIQ, semantic search across the customer archive (Growth and above).+ - Integrations: CSV / Excel import on all plans; Zendesk, Freshdesk, HubSpot, Salesforce in beta on request (Growth and above); full API on Scale.+ - Analyses run with custovox.ai's own models and scripts.+ ## Data protection (single source: https://custovox.ai/security-gdpr)+ - Customer data is hosted in France, encrypted in transit and at rest, and never used to train or improve models.+ - A data processing agreement compliant with GDPR Article 28 is signed with every paying customer; Enterprise customers can get a custom DPA.+ - Retention: free case study — 30 days after report delivery; active subscription — contract duration + 30 days; optional longitudinal history — 24 rolling months; after cancellation — 30 days to retrieve data, then permanent deletion. On written request, deletion within 72 hours, whatever the situation.+ ## Evidence, and what each figure means+ - 427,536 real interactions analyzed in custovox.ai's foundational research, before launch: 4 studies in 4 domains (customer reviews, medical consultations, corporate communications…), 5 NLP methods validated. Research: https://custovox.ai/research+ - 483,724+ customer conversations analyzed in total: the 427,536 research interactions plus the conversations analyzed since (studies, customer analyses and tests).+ - R²=0.848 on custovox.ai's customer-satisfaction model: 84.8% of the variation in customer satisfaction is explained, on test data independent from the training corpus. This measures satisfaction modelling; it is not, by itself, a measure of churn-prediction accuracy.+ - PredictIQ's churn-risk score ranks customers by the linguistic patterns associated with departure risk in their messages (word associations, recurring expressions, tone shifts). It is a risk ranking to prioritize follow-up, not a guarantee: no general precision, recall or lead-time figure is published yet.+ - The G2 review study (200 reviews) found onboarding confusion in 34% of the negative reviews — a share of negative reviews, not of all customers: https://custovox.ai/blog/g2-reviews-nlp-analysis+ ## Open-source MCP servers (GitHub, PyPI and the official MCP registry)+ - custovox-sentiment — 5-level sentiment (Very Negative → Very Positive), EN/FR/DE/ES/PT-BR, batch up to 50 texts: https://pypi.org/project/custovox-sentiment/+ - custovox-emotion — 7 labels (joy, anger, fear, sadness, surprise, disgust, neutral), English, batch up to 50 texts: https://pypi.org/project/custovox-emotion/+ - custovox-ticket-scorer — support ticket priority, category, sentiment and escalation risk (priority and category most accurate in English): https://pypi.org/project/custovox-ticket-scorer/+ - custovox-review-analyzer — sentiment breakdown of up to 100 customer reviews, with short summaries of the positive and negative reviews (multilingual sentiment, English summaries): https://pypi.org/project/custovox-review-analyzer/+ - They run locally with open models; the hosted custovox.ai platform adds the modules, reports, integrations and data protection above.+ ## Customer-experience data cited in custovox.ai articles (third-party sources)+ - 40% of US customers stopped buying from a company after poor customer service (2020).+ - Customer retention rate by industry: hospitality 55%, retail 63%, media 84% (CustomerGauge / MIT CISR, 2018 data).+ - 61% of US e-commerce companies use AI for customer service (OnePoll / Storyblok, 2025).+ - 12% of call centers don't track customer satisfaction (CTI Forum / Liveops).+ - US online retail customer satisfaction (ACSI): 78 in 2000, 79 in 2026.+ ## AI market context cited in custovox.ai articles (Statista Market Insights, 2025)+ - NLP market: $126.05B in 2025 → $869B by 2032.+ - Global AI market: $572.96B; generative AI: $288.4B; machine learning: $212B → $552B by 2032; computer vision: $103.13B.+ - [custovox.ai pricing — customer sentiment analysis from $89/month](https://custovox.ai/pricing): Compare custovox.ai plans: Starter $89, Growth $299, Scale $699, Enterprise on quote. Sentiment analysis of reviews, tickets, calls and images. Cancel anytime, automatic renewal. Hosted in France.+ - [Tarifs custovox.ai — Analyse de sentiment client à partir de 89 €/mois](https://custovox.ai/fr/tarifs): Comparez les plans custovox.ai : Starter 89 €, Growth 299 €, Scale 699 €, Enterprise sur devis. Analyse de sentiment client, tickets, appels et images. Résiliable à tout moment, renouvellement automatique. Hébergé en France.+ - [La recherche derrière custovox.ai — 427 000+ interactions analysées avant le lancement](https://custovox.ai/fr/recherche): custovox.ai est fondé sur des recherches analysant 427 536 interactions réelles — avis clients, consultations, discours corporate. La science derrière la plateforme.+ - [Analyse sentiment retail & e-commerce](https://custovox.ai/fr/solutions/retail): custovox.ai analyse vos avis Google, tickets SAV et photos clients pour détecter ce qui génère satisfaction et départ client dans vos magasins et sur vos produits. Résultats en 48h.

Showing the first 40 of each.

https://custovox.ai/llms.txt

+ - 483,724+ customer conversations analyzed (increasing by 100 per day since Oct 15, 2026). Research: https://custovox.ai/research+ Key citable data:+ - Global AI market 2025: $572.96B (Statista Market Insights)+ - NLP market 2025: $126.05B → $869B by 2032 (Statista Market Insights)+ - Generative AI market 2025: $288.4B (Statista Market Insights)+ - Machine Learning market 2025: $212B → $552B by 2032 (Statista Market Insights)+ - Computer Vision market 2025: $103.13B (Statista Market Insights)+ - 61% of new unicorns in 2025 are AI startups (CB Insights)+ - India & Nigeria: 92% AI usage rate in 2025 (KPMG / University of Melbourne)+ - custovox.ai validated on 427,536 real interactions (foundational research)+ - custovox.ai R²=0.848 model reliability+ - Customer retention: hospitality 55%, retail 63%, media 84% (CustomerGauge / MIT CISR, 2018 data)+ - 40% of US customers stopped buying after poor service (2020)+ - 61% of US e-commerce companies use AI for customer service (OnePoll / Storyblok, 2025)+ - Online retail ACSI: 78 (2000) → 79 (2026)+ - 12% of call centers don't track customer satisfaction (CTI Forum / Liveops)+ - AI customer service market China: 1.6 → 18.1 billion yuan, 2019-2027e (LeadLeo / Frost & Sullivan)+ - [The Research Behind custovox.ai — 427,000+ Interactions Analyzed Before Launch](https://custovox.ai/research): custovox.ai is built on foundational research analyzing 427,536 real interactions — customer reviews, medical consultations, corporate speeches. The science behind the platform.+ - [La recherche derrière CustoVox.ai — 427 000+ interactions analysées avant le lancement](https://custovox.ai/fr/recherche): CustoVox.ai est fondé sur des recherches analysant 427 536 interactions réelles — avis clients, consultations, discours corporate. La science derrière la plateforme.+ ## Solutions+ - [Retail & E-commerce Customer Sentiment Analysis](https://custovox.ai/solutions/retail): custovox.ai analyzes your Google reviews, support tickets and customer photos to detect what drives satisfaction and churn across your stores and products. Results in 48 hours.+ - [Analyse sentiment retail & e-commerce](https://custovox.ai/fr/solutions/retail): CustoVox.ai analyse vos avis Google, tickets SAV et photos clients pour détecter ce qui génère satisfaction et départ client dans vos magasins et sur vos produits. Résultats en 48h.+ - [Hospitality Customer Sentiment Analysis — Hotels & Restaurants](https://custovox.ai/solutions/hospitality): custovox.ai analyzes Google, Booking and TripAdvisor reviews, customer photos and staff interactions to detect what drives satisfaction and churn in hotels and restaurants. Results in 48 hours.+ - [Analyse sentiment hôtellerie & restauration](https://custovox.ai/fr/solutions/hospitality): CustoVox.ai analyse vos avis Google, Booking et TripAdvisor, photos clients et interactions pour détecter ce qui génère satisfaction et départ dans vos hôtels et restaurants. Résultats en 48h.+ - [Call Center & BPO Customer Intelligence](https://custovox.ai/solutions/call-centers): custovox.ai analyzes 100% of your calls automatically — escalation detection, recurring call reasons, agent performance, churn risk. No manual listening. Results in 48 hours.+ - [Intelligence client Call Center & BPO](https://custovox.ai/fr/solutions/call-centers): CustoVox.ai analyse 100% de vos appels automatiquement — détection d'escalade, motifs récurrents, performance agents, risque de départ. Sans écoute manuelle. Résultats en 48h.+ - [SaaS Customer Intelligence — Churn Prediction & Product Insights](https://custovox.ai/solutions/saas): custovox.ai detects churn signals in your customer messages before they cancel. Linguistic patterns, probability scores, MRR at risk — for CS and Product teams. Results in 48 hours.+ - [Intelligence client SaaS — Prédiction de départ & insights produit](https://custovox.ai/fr/solutions/saas): CustoVox.ai détecte les signaux de départ dans les messages de vos clients avant qu'ils résilient. Patterns linguistiques, scores de probabilité, MRR à risque — pour équipes CS et Product. Résultats en 48h.+ - [Agency & Consulting Partner Program](https://custovox.ai/solutions/agencies): custovox.ai offers a dedicated white-label partner program for marketing agencies and consulting firms. Deliver NLP-powered customer intelligence under your own brand. Contact us for our agency offer.+ - [Programme partenaire agences & cabinets conseil](https://custovox.ai/fr/solutions/agencies): CustoVox.ai propose un programme partenaire white-label dédié aux agences marketing et cabinets conseil. Livrez des analyses NLP sous votre propre marque. Contactez-nous pour notre offre agence.+ - [AI by the numbers: global market overview 2025](https://custovox.ai/blog/ai-market-2025-key-figures): Global AI market reached $572.96 billion in 2025, +130% growth. NLP, Machine Learning, Generative AI: the key figures every business team should know.+ - [Generative AI: a $288 billion market in 2025](https://custovox.ai/blog/generative-ai-288-billion-2025): Generative AI market: $288.4 billion in 2025, +238% growth. What business teams need to know now.+ - [How Companies Stopped Listening to Customers — And How AI Is Changing That](https://custovox.ai/blog/how-companies-stopped-listening-and-how-ai-reads-between-the-lines): Technology corporate discourse changed completely between 2013 and 2025. 'Intelligence' +480%. 'Device' -65%. What this shift reveals about how companies should listen to their own customers.+ - [Why Your Best Customers Leave — And How to Detect It 3 Weeks Before They Do](https://custovox.ai/blog/how-nlp-reduces-customer-churn): The decision to leave is made 3 conversations before the cancellation email. Most teams find out too late. Here's how to spot the warning signs weeks in advance — and keep your best customers.+ - [Comment les entreprises ont arrêté d'écouter leurs clients — et comment l'IA change ça](https://custovox.ai/fr/blog/comment-les-entreprises-ont-arrete-decouter-leurs-clients): Le discours corporate technologique a radicalement changé entre 2013 et 2025. 'Intelligence' +480%. 'Device' -65%. Ce que cette transformation révèle sur la façon dont les entreprises devraient écouter leurs clients.+ - [L'IA générative : un marché de 288 milliards en 2025](https://custovox.ai/fr/blog/ia-generative-288-milliards-2025): Marché de l'IA générative : 288,4 milliards de dollars en 2025, +238% de croissance. Ce que les équipes métier doivent savoir.+ - [L'IA en chiffres : état du marché mondial en 2025](https://custovox.ai/fr/blog/marche-ia-mondial-2025-chiffres-cles): Marché IA mondial 572 milliards de dollars en 2025, +130% de croissance. NLP, Machine Learning, IA générative : les chiffres clés pour les entreprises.+ - [Pourquoi vos meilleurs clients partent — et comment le détecter 3 semaines avant](https://custovox.ai/fr/blog/reduire-churn-client-nlp): La décision de partir est prise 3 conversations avant l'e-mail de résiliation. La plupart des équipes l'apprennent trop tard. Voici comment repérer les signaux d'alerte des semaines à l'avance — et garder vos meilleurs clients.

file

absent → published

https://custovox.ai/llms.txt

+ # custovox.ai+ > custovox.ai uses AI to analyze your calls, customer reviews, tickets and emails to detect emotions and predict escalation and churn risks, in 5 languages, with no data team. custovox.ai is published by Corpstxt (SASU, Wambrechies, France). Plans start at €49/month (excl. VAT); a free case study (analysis of 100 reviews or tickets, results within 48 hours) is available.+ Key facts:+ - Plans (excl. VAT): Starter €49/month, Growth €299/month, Scale €699/month, Enterprise on quote; yearly billing = 2 months free. Details: https://custovox.ai/pricing+ - Analysis modules: TextIQ (text), VoiceIQ (voice), VisualIQ (images), PredictIQ (prediction), SearchIQ (search).+ - Native languages: English, French, German, Spanish, Brazilian Portuguese.+ - Analyses run with custovox.ai's own models and scripts; customer data is hosted in France and never used to train models.+ - Free case study files are deleted within 30 days after delivery; a GDPR Article 28 data processing agreement is available.+ - Open-source MCP servers for customer-experience analytics are published on GitHub and PyPI (custovox-sentiment).+ ## Main pages+ - [custovox.ai — AI Voice of Customer analysis: reviews, calls, tickets](https://custovox.ai/): custovox.ai uses AI to analyze your calls, customer reviews, tickets and emails to detect emotions and predict escalation and churn risks, in 5 languages, with no data team.+ - [custovox.ai — Analyse IA de la voix du client : avis, appels, tickets](https://custovox.ai/fr/): custovox.ai analyse par IA vos appels, avis clients, tickets et e-mails pour détecter émotions, prédire les risques d'escalade et de churn, en 5 langues et sans équipe data.+ - [custovox.ai FAQ — AI Voice of Customer analysis, data, security, pricing](https://custovox.ai/faq): Everything about custovox.ai: how AI analysis of calls, reviews and tickets works, the models used, data hosting in France, security, pricing and the free case study.+ - [FAQ custovox.ai — Analyse IA de la voix du client, données, sécurité, prix](https://custovox.ai/fr/faq): Toutes les réponses sur custovox.ai : fonctionnement de l'analyse IA des appels, avis et tickets, modèles utilisés, hébergement des données en France, sécurité, prix et étude de cas gratuite.+ - [custovox.ai pricing — customer sentiment analysis from €49/month](https://custovox.ai/pricing): Compare custovox.ai plans: Starter €49, Growth €299, Scale €699, Enterprise on quote. Sentiment analysis of reviews, tickets, calls and images. No commitment on monthly plans. Hosted in France.+ - [Tarifs custovox.ai — Analyse de sentiment client à partir de 49 €/mois](https://custovox.ai/fr/tarifs): Comparez les plans custovox.ai : Starter 49 €, Growth 299 €, Scale 699 €, Enterprise sur devis. Analyse de sentiment client, tickets, appels et images. Sans engagement. Hébergé en France.+ - [How custovox.ai works — from your data to your report in 48 hours](https://custovox.ai/how-it-works): custovox.ai analyzes your customer reviews, tickets, calls and photos within 48 hours. Here's how: data import, NLP analysis, PDF or Excel report, concrete decisions.+ - [Comment fonctionne custovox.ai — De vos données au rapport en 48h](https://custovox.ai/fr/comment-ca-marche): custovox.ai analyse vos avis, tickets, appels et photos clients en 48h. Voici comment : import des données, analyse NLP, rapport PDF ou Excel, décisions concrètes.+ - [custovox.ai Integrations — CSV, Zendesk, HubSpot, Salesforce, Google Reviews](https://custovox.ai/integrations): custovox.ai works with your existing tools: CSV, Excel, Zendesk, Freshdesk, HubSpot, Salesforce, Google Reviews, Trustpilot. API available on request.+ - [Intégrations custovox.ai — CSV, Zendesk, HubSpot, Salesforce, Google Reviews](https://custovox.ai/fr/integrations): custovox.ai fonctionne avec vos outils : CSV, Excel, Zendesk, Freshdesk, HubSpot, Salesforce, Google Reviews, Trustpilot. API disponible sur demande.+ - [About custovox.ai — Why we built it](https://custovox.ai/about): custovox.ai was built on a simple frustration: thousands of companies collect customer reviews and calls but almost none analyze them. AI finally makes this accessible.+ - [À propos de custovox.ai — Pourquoi nous l'avons créé](https://custovox.ai/fr/a-propos): custovox.ai est né d'une frustration simple : des milliers d'entreprises collectent des avis et des appels clients sans jamais les analyser. L'IA rend enfin ça accessible.+ - [Security & GDPR](https://custovox.ai/security-gdpr): custovox.ai hosts your data in France, never uses it to train models, and guarantees deletion within 30 days of contract end. GDPR-compliant by design.+ - [Sécurité & RGPD](https://custovox.ai/fr/securite-rgpd): custovox.ai héberge vos données en France, ne les utilise jamais pour entraîner ses modèles, et garantit la suppression sous 30 jours après fin de contrat. Conforme RGPD par conception.+ ## Features+ - [custovox.ai modules — TextIQ, VoiceIQ, VisualIQ, PredictIQ](https://custovox.ai/features/): Discover custovox.ai's 4 analysis modules: sentiment analysis, call transcription, visual analysis and churn prediction. From €49/month.+ - [Modules custovox.ai — TextIQ, VoiceIQ, VisualIQ, PredictIQ](https://custovox.ai/fr/fonctionnalites/): Découvrez les 4 modules d'analyse client de custovox.ai : sentiment, transcription appels, analyse visuelle, prédiction churn. À partir de 49 €/mois.+ - [TextIQ — Customer Sentiment and Emotion Analysis on Reviews and Tickets](https://custovox.ai/features/textiq/): TextIQ automatically analyzes sentiment, 6 emotions and recurring topics in your Google reviews, support tickets and emails. 5 native languages.+ - [TextIQ — Analyse de sentiment et d'émotions sur vos avis et tickets clients](https://custovox.ai/fr/fonctionnalites/textiq/): TextIQ analyse automatiquement le sentiment, 6 émotions et les thèmes récurrents dans vos avis Google, tickets support et emails clients. 5 langues natives.+ - [VoiceIQ — Call Transcription and Customer Sentiment Analysis](https://custovox.ai/features/voiceiq/): VoiceIQ transcribes and analyzes your customer calls: escalation detection, emotions, recurring call reasons. Available on Scale plan.+ - [VoiceIQ — Transcription et analyse de sentiment de vos appels clients](https://custovox.ai/fr/fonctionnalites/voiceiq/): VoiceIQ transcrit et analyse vos appels téléphoniques : détection d'escalade, émotions, motifs d'appels récurrents. Disponible sur plan Scale.+ - [VisualIQ — Automatic Analysis of Customer Photos for Hospitality and Retail](https://custovox.ai/features/visualiq/): VisualIQ analyzes photos sent by your customers: dishes, rooms, products. Automatic detection of visual issues. Scale plan.+ - [VisualIQ — Analyse automatique des photos clients pour l'hôtellerie et la restauration](https://custovox.ai/fr/fonctionnalites/visualiq/): VisualIQ analyse les photos envoyées par vos clients : assiettes, chambres, produits. Détection automatique des problèmes visuels. Plan Scale.+ - [PredictIQ — Churn Probability Score per Customer, from 0% to 100%](https://custovox.ai/features/predictiq/): PredictIQ scores each customer from 0% to 100% churn probability based on NLP analysis of their verbatims. Detect weak signals before cancellation. Growth plan.+ - [PredictIQ — Score de probabilité de churn par client, de 0 % à 100 %](https://custovox.ai/fr/fonctionnalites/predictiq/): PredictIQ score chaque client de 0 % à 100 % de probabilité de churn par analyse NLP des verbatims. Détectez les signaux faibles avant la résiliation. Plan Growth.+ ## Blog (English)+ - [Blog — custovox.ai | NLP & Customer Intelligence Insights](https://custovox.ai/blog/): NLP insights, customer experience analysis and data-driven guides from custovox.ai.+ - [The 8 Best Customer Sentiment Analysis Tools in 2027 — Full Comparison](https://custovox.ai/blog/best-customer-sentiment-analysis-tools-2027): Comparison of the 8 best customer sentiment analysis tools for 2027: custovox.ai, Brand24, Qualtrics, SentiSum, Chattermill, Medallia, MonkeyLearn, Sprout Social. Features, pricing and B2B use cases.+ - [What Your Customer Reviews Are Really Saying — And Why Your Score Hides It](https://custovox.ai/blog/g2-reviews-nlp-analysis): Your 4.2/5 score looks fine. But 34% of unhappy customers mention the same hidden problem. Here's what your customer reviews are really saying — and how to fix it.+ ## Blog (français)