llms.txt
+19
https://communicate.so/llms.txt
+ - [Chatbot privacy: audit your chat widget for trackers](https://communicate.so/raw/blog/chat-widget-privacy-trackers.md): Chatbot privacy starts in the browser network tab. A 10-minute audit method for chat widget trackers, and what to demand from vendors.+ - [Customer support for AI shoppers: SLAs and answers](https://communicate.so/raw/blog/support-for-ai-shoppers.md): Customer support for AI shoppers: when buyer agents ask questions in bulk, adjust SLAs, verification and answer format for agent traffic.+ - [Personal Agent Protocol: how support teams prepare](https://communicate.so/raw/blog/personal-agent-protocol.md): Personal Agent Protocol, announced by Sierra and Meta on October 6, 2026: what is confirmed, what is not, and what support should change.+ - [Agent-to-agent customer support: protocols and trust](https://communicate.so/raw/blog/agent-to-agent-customer-support.md): Agent-to-agent customer support: how A2A and aweb work, how to establish trust, stop loops, and decide when a human must step in.+ - [Chatbot threat model: a STRIDE guide for support bots](https://communicate.so/raw/blog/support-chatbot-threat-model.md): A chatbot threat model for support bots with actions: STRIDE, prompt injection and AI-driven attackers, with a worked example.+ - [llms.txt and agent-readable products: what to publish](https://communicate.so/raw/blog/agent-readable-product-llms-txt.md): llms.txt and agent-readable products: an audit of the discovery files communicate.so publishes, with honest evidence on who reads them.+ - [MCP vs API for support automation: which to choose](https://communicate.so/raw/blog/mcp-vs-api-support-automation.md): MCP vs API for support automation: decide by who drives the conversation, with a comparison table, a worked example and a build check.+ - [ChatGPT Plus for customer support: why the API wins](https://communicate.so/raw/blog/chatgpt-subscription-vs-api-support-bot.md): ChatGPT Plus for customer support runs into the terms and the plumbing. What OpenAI and Google allow, and what the API route costs.+ - [Zendesk MCP server and 7 help desk servers compared](https://communicate.so/raw/blog/helpdesk-mcp-servers-compared.md): Zendesk MCP server status, plus Intercom, Freshdesk, Salesforce, Dynamics, Plain, Pylon and Gorgias compared on auth and write access.+ - [MCP for customer support: a guide for support leads](https://communicate.so/raw/blog/mcp-server-customer-support.md): MCP for customer support in plain words: how a server works, what Dynamics, Salesforce and Freshworks shipped, and how to approve one.+ - [AI receptionist for small business: costs and limits](https://communicate.so/raw/blog/ai-receptionist-small-business.md): AI receptionist for small business: October 2026 pricing, per-minute math against human answering, failure modes and call consent rules.+ - [Generative engine optimization for your help center](https://communicate.so/raw/blog/geo-help-center-ai-search.md): Generative engine optimization for help centers: write and measure articles so ChatGPT, Perplexity and Google AI features quote them.+ - [ChatGPT Instant Checkout is gone: what support owns](https://communicate.so/raw/blog/chatgpt-instant-checkout-shutdown.md): ChatGPT Instant Checkout gave way to merchant-owned checkout. What changed, the disputed dates, and what your store support team owns now.+ - [Connect Claude and ChatGPT to a support inbox via MCP](https://communicate.so/raw/blog/connect-claude-chatgpt-support-inbox-mcp.md): Connect Claude and ChatGPT to a support inbox via MCP, step by step from official docs, plus a safe first-week triage routine.+ - [Help center MCP server: let AI assistants query docs](https://communicate.so/raw/blog/help-center-mcp-server.md): Help center MCP server setup so Claude and ChatGPT retrieve your answer, not a scraped guess, plus what communicate.so ships today.+ - [AI agent runtime authorization: budgets and retries](https://communicate.so/raw/blog/ai-agent-runtime-authorization.md): AI agent runtime authorization: add call budgets, risky tool-combination rules and idempotency keys, because correct scopes still misfire.+ - [MCP security for support agents: scopes and logging](https://communicate.so/raw/blog/mcp-security-support-agents.md): MCP security for support agents: per-action OAuth scopes, ticket text treated as data, rate limits and audit logs, with a threat table.+ - [MCP too many tools: how to curate a support server](https://communicate.so/raw/blog/mcp-tool-curation.md): MCP too many tools? Curate 5 to 12 task-shaped support actions, then measure tool-selection accuracy with a simple test set.+ - [AI agent assist for live calls: when copilots pay off](https://communicate.so/raw/blog/ai-agent-assist-live-calls.md): AI agent assist for live calls: how real-time copilots differ from bots, what research shows, and the privacy and EU rules to check.