Zammad MCP by usefulapi MCP Prompts

Zammad MCP by usefulapi offers 7 prompts. A prompt is one you invoke yourself, rather than a tool the model calls on your behalf — each has its own page with the configuration for every client that can run it.

getting_started

getting started
find_tickets_by_customer_state_or_keyword

find tickets by customer state or keyword
read_a_ticket_conversation_and_summarize_it

read a ticket conversation and summarize it
look_up_a_customer_or_an_organization

look up a customer or an organization
add_an_internal_note_to_a_ticket

add an internal note to a ticket
update_a_ticket_s_state_priority_owner_group_or_title

update a ticket s state priority owner group or title
reply_to_a_customer_or_open_a_new_ticket

reply to a customer or open a new ticket

Read from the server itself, by connecting to it and calling prompts/list on 5 November 2026. A listing does not declare its prompts, so asking is the only way to know them, and this is what the server actually offers rather than what its listing claims. Names only are stored; connect the server for each prompt's arguments.

Zammad MCP by usefulapi MCP server