Freshdesk MCP by usefulapi MCP Prompts

Freshdesk MCP by usefulapi offers 7 prompts. A prompt is one you invoke yourself, rather than a tool the model calls on your behalf — each has its own page with the configuration for every client that can run it.

getting_started

getting started
find_open_urgent_or_unassigned_tickets

find open urgent or unassigned tickets
read_a_ticket_with_its_replies_and_notes

read a ticket with its replies and notes
create_a_ticket_for_a_customer

create a ticket for a customer
reply_to_a_ticket_or_add_an_internal_note

reply to a ticket or add an internal note
change_the_status_or_priority_of_tickets

change the status or priority of tickets
look_up_or_add_a_contact_or_company

look up or add a contact or company

Read from the server itself, by connecting to it and calling prompts/list on 14 November 2026. A listing does not declare its prompts, so asking is the only way to know them, and this is what the server actually offers rather than what its listing claims. Names only are stored; connect the server for each prompt's arguments.

Freshdesk MCP by usefulapi MCP server