Freshdesk MCP by usefulapi for Claude Desktop
io.usefulapi/freshdesk
Read tickets, contacts, companies, agents and groups; create, update and reply to tickets.
client:Claude Desktop
transport:streamable-http
tools:19
Install Freshdesk MCP by usefulapi in Claude Desktop
~/Library/Application Support/Claude/claude_desktop_config.json · windows: %APPDATA%\Claude\claude_desktop_config.json
{
"mcpServers": {
"freshdesk": {
"command": "npx",
"args": [
"-y",
"mcp-remote",
"https://freshdesk.usefulapi.io/mcp"
]
}
}
}
Claude Desktop has no remote transport in its config file, so this bridges through mcp-remote. Restart the app after saving. Claude Desktop docs
What Claude Desktop can do once it is connected
- freshdesk_list_tickets
- freshdesk_get_ticket
- freshdesk_search_tickets
- freshdesk_list_ticket_conversations
- freshdesk_list_contacts
- freshdesk_get_contact
- freshdesk_search_contacts
- freshdesk_list_companies
- freshdesk_get_company
- freshdesk_list_agents
- freshdesk_get_agent
- freshdesk_list_groups
- freshdesk_create_ticket
- freshdesk_update_ticket
- freshdesk_reply_ticket
- freshdesk_add_note
- freshdesk_create_contact
- freshdesk_update_contact
- freshdesk_create_company